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            Complete Guide of Precheck Process for Online Exams

            Modified on Wed, 8 Oct at 4:02 PM

            Note: To ensure a Smooth Assessment and to avoid last-minute issues, please make sure that all prerequisites are met before starting your assessment. You can start by checking your system readiness using the  Prerequisites check. This will ensure your system meets all the requirements. 

            The precheck process ensures your system, environment, and identification meet the requirements for the online examination. The steps displayed during the pre-check/pre-flight process may vary depending on the configuration set by your test administrator. If you do not encounter a particular step in the pre-check, you can proceed with the exam without concern. 

             

            1. Terms of Use

            Steps

            1. Review the Terms & Conditions displayed at the bottom of the screen.

            2. Check the box to confirm agreement.

              • If greyed out, scroll through the entire document; some systems require full scrolling before enabling the checkbox.

            3. Click Next to proceed.

             

            Troubleshooting

            Problem

            Solution

            Checkbox greyed out

            Scroll through the entire document.

            Next button unresponsive

            Refresh the page or check your internet connection.



            2. Instructions

            A screenshot of a computer AI-generated content may be incorrect.

            Steps

            1. Ensure a quiet, distraction-free environment.

            2. Close unnecessary applications (Skype, Hangouts, etc.).

            3. Keep your microphone close to your mouth and stable.

            4. Click Next to continue.

             

            Troubleshooting

            Problem

            Solution

            Next button not working

            Refresh the page or switch to a supported browser (Chrome, Edge, Firefox).

            Audio/video instructions not visible

            Check camera/mic permissions and restart browser.

             



            3. Hardware Test – Camera & Microphone

            A screenshot of a computer AI-generated content may be incorrect.

            Steps

            1. When prompted, allow camera and microphone access in the browser pop-up.

            2. Enable notifications if requested.

            3. Click Next once access is granted.

             

            Troubleshooting

            Problem

            Solution

            Camera/mic not detected

            Verify system-level permissions:

            Windows: Settings → Privacy → Camera/Mic.

             macOS: System Settings → Privacy & Security → Camera/Mic.

            Other apps using camera/mic

            Close all other apps using camera/mic.

            Notifications blocked

            Enable manually in browser: Settings → Privacy → Notifications.


            Please refer to this below troubleshooting guide:

            1.  Configuring Mac OS Web Browser Permissions : Support Center 

            2. Configuring Browser Permissions on Windows : Support Center 

             

             


            4. Screen Sharing Setup

            Steps

            1. A pop-up will request screen sharing. Click Allow/Share.

            2. Select Your Entire Screen and confirm.

            3. Verify successful sharing.

            Troubleshooting

            Problem

            Solution

            Screen sharing dialog missing

            Refresh the page and try again.

            Permission denied for mac OS

            1. Go to System Preferences → Security & Privacy → Privacy → Screen Recording.

            2. Select the checkbox next to Talview Secure Browser.

            3. Restart TSB to apply changes.


            Please refer to this troubleshooting guide:
            1. Guide to Share your screen
            2. Configuring Mac OS Web Browser Permissions : Support Center 




            4. Secondary Camera Setup

            Steps

            1. After initiating screen sharing, set up a secondary camera using your mobile device.

            2. Scan the QR code displayed on the screen.

            3. Ensure your phone is fully charged and auto-lock is disabled.

            4. Follow on-screen instructions to complete setup.

            5. Click Proceed to start Photo ID verification.

            Troubleshooting

            Problem

            Solution

            QR code not scanning

            Ensure proper lighting and camera focus.

            Mobile camera not detected

            Disable auto-lock, restart phone, and retry.

            Secondary camera setup fails

            Close other camera apps; refresh browser.

            Camera permission not granted in mobile browser

            Adjust permissions:

              

            iPhone:

            1. Settings → Privacy & Security → Camera.

            2. Find browser (e.g., Chrome) → toggle ON.

            Android:

            1. Settings → Privacy → Permission Manager → Camera.

            2. Find browser → Allow only while using app or Always allow.

            Note: Restart browser and scan QR code again after permissions are set.


            Please refer to this troubleshooting guide: 

            1. Secondary Camera Set-Up and Usage Guidelines : Support Center



            6. Photo ID Verification

            Steps

            1. Hold your photo ID to the camera; ensure all text is legible.

            2. Click Capture. Alternatively, upload a scanned copy (.png, .jpg, .jpeg, <5MB).

            3. Confirm uploaded/captured ID is clear.

              

            Troubleshooting

            Problem

            Solution

            Capture button not working

            Refresh page or switch browser.

            ID not detected

            Adjust lighting and hold ID steady.

            File upload fails

            Check format (<5MB).


            Please refer to this troubleshooting guide: Uploading an ID Card Without Issues



            7. Face Capture


            Steps

            1. Check language settings; select English if needed.

            2. Position your face fully in the camera preview.

            3. Ensure good lighting; select correct camera if multiple are available.

            4. Click Next, then Take a Picture.


            Troubleshooting

            Problem

            Solution

            Face not detected

            Adjust lighting, remove background clutter, ensure lens clean.

            Camera not showing

            Verify permissions and select correct camera.


            Please refer to this troubleshooting guide:

            1. Troubleshooting 'Face Not Detected' Error 

            2. Steps to Enable Camera Permissions




            8. Hardware Test – Audio

            Steps

            1. Select correct microphone from the dropdown.

            2. Speak clearly following on-screen instructions.

            3. Confirm functionality and click Next.


            Troubleshooting

            Problem

            Solution

            Microphone not detected

            Verify system permissions (Windows/macOS).

            Audio unclear

            Use headset; position mic close and unmuted.


            Please refer to this troubleshooting guide: Troubleshooting 'Not Enough Speech Detected' Issue





            9. Environment Test

            Steps

            1. Show table, floor, and ceiling using webcam.

            2. Perform a 360° room scan.

            3. Confirm submission by clicking Submit.


            Please refer to this troubleshooting guide: Troubleshooting Guide for Environment Test failures



            Conclusion

            The precheck process ensures you are prepared for the online exam. Carefully follow each step to avoid disruptions. If issues persist, consult the troubleshooting links embedded in each step or contact the exam support team. 



            If you continue facing issue and would like to raise a support ticket, click here

                    

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