Allowing TSB through antivirus or firewall
If your Windows or antivirus software flags Talview Secure Browser (TSB) or prevents it from downloading or launching, it may be due to your system's security settings.
Rest assured, TSB is a secure application trusted by leading institutions.
To resolve the issue:
Add TSB to your antivirus or firewall’s list of trusted applications
Or temporarily disable your antivirus while installing and launching TSB
Common causes and fixes
What Might Be Wrong | What You Can Do |
|---|---|
Real-time protection closes the browser mid-test | Temporarily turn off real-time protection just for the duration of the test. Turn it back on afterward. |
You’re using both antivirus and a firewall app | Allow TSB in both if you have separate antivirus and firewall tools. |
Antivirus flags TSB as suspicious | Open your antivirus settings and add Talview Secure Browser (TSB) to the list of trusted apps. |
Firewall is blocking internet access for TSB | Allow TSB through your firewall so it can connect to Talview’s servers. |
“You may not have the appropriate permissions to access the item” error | Right-click on TSB icon and select “Run as Administrator.” |
How to disable antivirus & firewall (temporarily)
Windows Defender (default antivirus/firewall):
Open Windows Security > Virus & threat protection
Click Manage settings under "Virus & threat protection settings"
Toggle off Real-time protection
Now go to Firewall & network protection
Select the active network > Toggle off Microsoft Defender Firewall
Important: Remember to turn these back on after the test.
Third-party antivirus/firewall software:
Open the antivirus app > Settings > Look for real-time protection or web protection > Disable them temporarily
Also, check Firewall settings within the app and allow Talview Secure Browser (TSB)
Additional troubleshooting
Still facing issues?
Reinstall TSB from the official download link
Restart your computer after making antivirus/firewall changes
Don’t run any screen recorders, third-party security apps, or remote desktop tools
Final check: Relaunch TSB safely
Before restarting the test:
Make sure your antivirus isn’t blocking TSB
Close all apps except TSB
Right-click on the TSB icon → Run as Administrator (on Windows)
Need more help?
If you’re still stuck:
- Take a screenshot of any antivirus or firewall alert you see
- Contact Talview Support with your registered email ID, test link, and a short note on what happened
If you continue facing issue and would like to raise a support ticket, click here
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