Fixing “Unsupported Network” Message When Joining a Test

This error message appears when your current internet connection does not meet the test requirements. It prevents you from accessing or continuing with the test.

Potential Reasons for the Issue 

• You're connected to an unstable or restricted network (like office, school, or mobile hotspots).

• Your internet speed is too low for the platform’s requirements.

• There is high ping or jitter, which disrupts the connection quality.

Step-by-Step Troubleshooting 

1. Switch to a supported network:

   • Use a broadband or wired connection.

   • Avoid public Wi-Fi, mobile hotspots, or corporate VPNs/proxies.

2. Check your internet speed and stability:

   • Visit https://speed.talview.com/

   • If your speed is below 5 Mbps (upload/download) or you notice high ping/jitter, you must switch to a better network.

   • Restart your modem/router to refresh your connection.

Conclusion:

If troubleshooting the current network does not resolve the issue, the most effective solution is to switch to a stable broadband connection that meets the platform’s requirements (minimum 5 Mbps upload/download speed with low ping and jitter). This ensures uninterrupted access and avoids further delays.

If you continue facing issue and would like to raise a support ticket, click here

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