Fixing the 'Camera Not Detected' Error

To ensure a Smooth test and to avoid last-minute issues, please make sure that all prerequisites are met before starting your test. You can start by checking your system readiness using the Prerequisites check. This will ensure your system meets all the requirements.

Browser-Specific Instructions

Find the section for your browser (Preferred: Chrome, Edge, or Firefox) and follow only those steps. This ensures accurate adjustments.

Step-by-Step Troubleshooting:

1. Verify Camera Connection

   • If you’re using an external camera, ensure it is properly connected to your computer.

   • Check that the cables are securely plugged in and that the camera is powered on.

2. Close Conflicting Programs

   • Close any applications that might be using the camera, like Skype, Zoom, or messaging apps.

   • Check for any background processes using the camera by opening Task Manager (Windows) or Activity Monitor (Mac).

3. Perform a Hard Reload on the Page

   • Windows: Press Ctrl + Shift + R or Shift + F5.

   • Mac: Press Command + Shift + R.
      This refresh may help resolve the detection issue.

4. Configure Camera Permissions

   • Google Chrome:
      Click the lock icon next to the URL > Select 'Site settings' > Set camera permission to 'Allow'.

   • Microsoft Edge:
      Click the lock icon next to the URL > Choose 'Permissions for this site' > Set camera permission to 'Allow'.

   • Mozilla Firefox:
      Click the lock icon (or 'Connection secure') next to the URL > Select 'More Information' > Go to the 'Permissions' tab > Set camera permission to 'Allow'.

5. Reload the Page

   • After adjusting the camera settings, reload the page to apply the changes. Use the refresh button or press F5 on your keyboard.

Additional Tips

• Restart the Browser: Close and reopen your browser if the issue continues.

• Update Camera Drivers: Make sure your camera drivers are up to date.

• Test the Camera: Use the camera in another application to ensure it’s functioning properly.

Conclusion

By following these simple steps, you can resolve most "Camera Not Detected" errors and restore your camera's functionality. Good luck with your test!

If you continue facing issue and would like to raise a support ticket, click here

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