Troubleshooting 'Face Not Detected' Error

Note: To ensure a Smooth Test and to avoid last-minute issues, please make sure that all prerequisites are met before starting your test. You can start by checking your system readiness using the Prerequisites check. This will ensure your system meets all the requirements. 

Encountering the "Face Not Detected" error during verification can be caused by various factors like webcam issues, lighting conditions, or camera settings. Follow this guide to quickly resolve the issue and proceed smoothly. 

Potential Causes

• Webcam Issues: The webcam might be malfunctioning, disabled, or incorrectly selected.

• Incorrect Camera Selection: On devices with multiple cameras, the default camera may be non-functional.

• Poor Lighting: Insufficient or improper lighting can obstruct face detection.

• Face Positioning: Incorrect alignment or distance from the camera may hinder detection.

• Conflicting Applications: Apps like Skype, Zoom, or Teams might interfere by accessing the camera.

Troubleshooting Steps

1. Test Webcam Functionality

   • Open any video application to confirm the webcam is working.

   • If not functional, troubleshoot or switch to another camera.

2. Resolve Incorrect Camera Selection

   • If your device defaults to a non-functional camera, go to Device Manager in your system settings.

   • Disable all cameras except the one you intend to use.

   • Re-test the camera in your application.

3. Enhance Lighting

   • Ensure the room is well-lit with a white or neutral background.

   • Avoid backlighting or dark settings.

4. Adjust Face and Camera Position

   • Center your face in front of the camera at an appropriate distance.

   • Tilt or adjust the camera angle if necessary.

5. Close Conflicting Applications

   • Exit all applications that might be using the camera, such as Skype, Zoom, or Teams.

6. Select the Correct Camera

   • On the hardware test screen, choose the correct camera from the drop-down menu if multiple options are available.

7. Ensure No Other Faces Are Present

   • Remove other individuals or faces from the camera’s view to prevent confusion.

Additional Tips

• Clean the Webcam Lens: Dust or smudges can blur the image, affecting detection.

• Test Before Verification: Use an online tool to ensure the camera and face detection software work correctly before starting.