Troubleshooting "Candidate Not Found" Error

Issue: 

The "Candidate Not Found" error occurs when the test link is copied from one browser tab and accessed by pasting it into another tab. This method disrupts the link's functionality, causing the error.

Resolution Steps:

1. Access Test from the Invitation Link:
   Always open the test link directly from the invitation email. Avoid copying and pasting the URL into a different tab or browser.

2. Clear Browser Cache and Cookies:

   • Open your browser settings.

   • Clear browsing data, including cache and cookies.

   • Restart the browser and try accessing the test from the invitation link.

3. Avoid Bookmarking the Link:
   Do not bookmark or save the test URL for later use. Always use the fresh link provided in the invitation email.

4. Test Link Not Working:
   If the test link itself is not working, refer to this troubleshooting guide for detailed steps:
   Troubleshooting of Exam/test link not working.

Tips to Prevent the Error:

• Use a single tab or window to access the test.

• Ensure you have a stable internet connection.

• Close unnecessary tabs or applications to avoid conflicts.

If you continue facing issue and would like to raise a support ticket, click here

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